Call me: 07561 170137 

Privacy Policy

Our contact details

Phone Number: 07561170137

E-mail: hello@layZrepair.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Email addresses
  • Home addresses

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To carry out repairs on your hot tub items
  • To fulfil orders for hot tub chemicals
  • To fulfil order from our online store

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Stripe Payments/Sum Up/woocommerce payments – for processing electronic payments for repairs/sales

We use the information that you have given us in order to contact you to organise and carry out repair works

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Justine Smalley (Director)

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information

all information is stored on a secure green geeks server and within Gmail

We keep personal identifiers for 6 years. We will then dispose of your information by removing you from our computer database and accountancy software.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@layZrepair.co.uk  –  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@layzrepair.co.uk