Privacy Policy – LayZrepair

Last updated: 07/01/2026

LayZrepair is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under UK data protection law.

Who Layzrepair are

LayZrepair
Phone: 07561 170137
Email: hello@layZrepair.co.uk
Website: www.layZrepair.co.uk

LayZrepair provides inflatable hot tub repairs, replacement parts, servicing, and related products.

What personal information is collected

Depending on how you interact with us, we may collect and process the following information:

• Your name

• Telephone number

• Email address

• Billing and delivery address

• Details relating to your hot tub repair, service, or order

• Payment references (we do not store full card details)

How we collect your information

We collect personal information in the following ways:

Information you provide directly

You may give us personal data when you:

• Contact us by phone, email, or website enquiry

• Book a repair or service

• Place an order through our online shop

• Request support, advice, or aftercare

Information from third-party services

We also receive limited information via trusted third parties used to run our business, including:

• Stripe / SumUp / WooCommerce – to securely process payments

• Courier and delivery services – to fulfil orders

These providers only share information necessary to complete the service.

use of your personal information

We use your information to:

• Arrange, carry out, and manage hot tub repairs or servicing

• Process and fulfil product orders

• Communicate with you regarding bookings, orders, or enquiries

• Provide after-sales support or warranty assistance

• Meet legal, accounting, and tax obligations

We do not sell your personal data or use it for unrelated marketing.

Lawful basis for processing your data

Under the UK GDPR, we rely on the following lawful bases:

• Consent – where you have given clear permission

• Contract – where processing is necessary to provide a service or supply goods

• Legitimate interest – where processing is required to run our business fairly and securely

You can withdraw consent at any time by contacting us.

How we store and protect your data

• Customer information is stored on secure GreenGeeks servers

• Email communications are stored securely within Gmail

• Access to data is limited to authorised persons only

• We take reasonable technical and organisational steps to protect your information

How long we keep your information

We retain customer information for up to 6 years, in line with UK accounting and legal requirements.

After this period, data is securely deleted from:

• website systems

• Email records

• Accounting and order management software

Your data protection rights

Under data protection law, you have the right to:

• Access – request a copy of your personal data

• Rectification – correct inaccurate or incomplete data

• Erasure – request deletion of your data (where applicable)

• Restriction – limit how we process your data

• Object – object to certain types of processing

• Data portability – request your data be transferred to you or another provider

You will not be charged for exercising these rights.

Layzrepair aim to respond to all requests within one calendar month.

To make a request, please contact:
hello@layZrepair.co.uk

Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can resolve the issue:

hello@layZrepair.co.uk
07561 170137

Address

12 Don Street
Doncaster
South Yorkshire
DN1 2SF
United Kingdom