Step 1 – Purchase the Correct Service

Choose one of the following:

• CosySpa Air Jet Motor Collection Service
For heater pump/control unit faults such as no heat, tripping electrics, or error codes.

• CosySpa Puncture Repair Service
For air leaks in the inflatable liner (small punctures only – not split seams).

Once purchased, you’ll receive collection instructions and a shipping label (if applicable).

Step 2 – Pack Your Machine or Liner

For Heater / Motor Units:

• Remove the heater pump from the liner.

• Use a strong box 

• Cushion all sides with thick padding.

• Do NOT rely on thin bubble wrap alone.

• Secure firmly with strong parcel tape.

For Liners:

• Fully deflate and tightly roll.

• Keep within size limits advised on the service page.

• Wrap securely and tape well.

Proper packaging is essential to prevent transit damage.

Step 3 – Collection & Inspection

Your CosySpa unit is collected and delivered to LayZRepair for inspection.

We:

• Test the unit

• Diagnose the fault

• Service internal components where possible

• Replace worn parts if needed

If your machine simply requires a service (cleaning, seals, minor internal adjustments), we’ll complete this without unnecessary part replacements.

If additional parts are required, you will be contacted before any work is carried out.

Step 4 – Repair & Return

Once repaired and fully tested, your unit is returned to you ready to reconnect.

If you need it urgently, fast-track repair is available on request.

Common CosySpa Faults We Repair

• No heat / not warming up

• Tripping when the heater is pressed

• Error codes

• Weak pump performance

• Water pressure faults

• Air leaks & punctures

In many cases, faults are caused by:

• Heater elements

• Water pressure switches

• Flow restrictions

• Control board issues

• Worn seals

Repairing your CosySpa is almost always cheaper than buying a new spa