Sales, Returns & Repairs Policy

Last updated: 29/01/2026

1. Home Repair Kits

Returns – Unopened Items

Home repair kits may be returned for a full refund provided that:

• The item is unused, unopened, and in its original packaging

• Proof of purchase from this website is provided

• The return request is made within 14 days of delivery

Return postage costs are the responsibility of the customer.

Once the returned item has been received and inspected, refunds are processed within up to 28 days.

Satisfaction Guarantee

If full help and support have been offered and the customer is still not satisfied with a LayZRepair home repair kit, a full refund will be issued.

In this case:

• The repair kit does not need to be returned

• This applies only after support has been attempted

This policy applies to consumer purchases only.

2. Parts & Components

All parts are supplied with a return-to-base warranty unless otherwise stated.

Warranty Exclusions

Warranties on parts are void if failure is caused by:

• Incorrect water chemistry

• High or low pH levels

• High copper levels or copper spikes

• Improper installation or misuse

Normal wear and tear is not covered.

3. Refurbished Hot Tubs

Refurbished hot tubs are non-refundable.

However, they include a 30-day warranty, covering:

• Parts

• Labour

This warranty applies only to faults arising from refurbishment work carried out by LayZRepair.

4. Servicing & Repair Work

Parts Warranty

All parts supplied by LayZRepair are provided with a return-to-base warranty, unless otherwise stated.
This warranty covers the replacement of the faulty part only.
The warranty does not cover:
Shipping or courier costs
Labour charges
Diagnostic time
Removal or refitting of parts
Collection or return transport costs
Any costs relating to shipping, labour, or handling remain the responsibility of the customer.

Repairs Using Customer-Owned Equipment

For repair services where:

• The customer supplies their own hot tub or equipment, and

• LayZRepair has not sold the item being repaired

LayZRepair is providing a repair service only, not the sale of goods.

As such:

• Refunds are not available once work has begun

• The service relates solely to diagnosis, labour, and repair work requested

5. Collections & Deliveries for Repairs

For repair services requiring transport:

• Collections and returns are arranged using DHL

• LayZRepair acts only as an organiser of carriage, not the courier

Risk of loss or damage during transit is governed by the courier’s terms. Insurance options may be available on request.

6. Shipping

UK Orders

UK shipping is typically 1–3 working days via Royal Mail, unless otherwise stated. This does not include puplic holidays and sundays

International Orders (Non-UK)

For customers outside the UK:

• The customer is solely responsible for any customs charges, import VAT, duties, or local taxes

• LayZRepair has no control over these charges and cannot predict them

• Refusal to pay customs charges does not qualify for a refund

7. Contact & Support

If you have any concerns, questions, or require support with a product or repair, please contact us before taking further action. We aim to resolve issues fairly and promptly.

Parts Warranty

All parts supplied by LayZRepair are provided with a return-to-base warranty, unless otherwise stated.

This warranty covers the replacement of the faulty part only.

The warranty does not cover:

• Shipping or courier costs

• Labour charges

• Diagnostic time

• Removal or refitting of parts

• Collection or return transport costs

Any costs relating to shipping, labour, or handling remain the responsibility of the customer.